A question about Kapoopa, a problem with a challenge or a payment? Answers to the most frequent questions are below.
Write to contact@kapoopa.app with the email address of your account and, if relevant, the challenge or transaction concerned. We usually reply within 24 hours (business days).
Open a challenge, complete it, then send your proof (photo, video or screenshot) from the challenge page. The creator reviews it; once approved, the reward is credited to your Kapoopa wallet.
Open a dispute from your submission. A moderator reviews the proof and decides, usually within 24 hours. If they rule in your favour, the reward is paid out automatically.
It is held in escrow when the challenge is created and only paid to the participant whose proof is approved.
When the deadline you set expires, the reward held in escrow is fully refunded to your wallet.
A 10% commission is taken on each challenge, as the creator chooses: either deducted from their stake, or split across the winner's reward.
From the Wallet tab, by mobile money or card. Payments are processed by Flutterwave: Kapoopa never has access to your bank or mobile money details.
Your wallet is credited instantly once a proof is approved. Withdrawals to mobile money usually take less than 24 hours. Withdrawal fees are shown before you confirm.
Yes, identity verification (ID document + selfie) is required before any withdrawal, for everyone's safety. You can do it from your profile in the app.
Does a challenge, a proof or a user seem abusive? Use the "Report" button on the content or profile, or block the user to stop seeing their content. Every report is reviewed by our moderation team.
On the login screen, tap "Forgot password": a reset link is sent to you by email.
In the app: Settings → "Delete my account". Deletion is permanent, so withdraw your balance first. You can also ask us at contact@kapoopa.app.